Privacy Policy

Introduction

At Heights BPO Services, protecting your personal information is one of our highest priorities. This Privacy Policy explains how we collect, use, store and protect the information you provide while using our website and financial assistance services.

By accessing our website or submitting your information, you agree to the practices described in this Privacy Policy.

Information We Collect

Personal Information

• Full Name
• Email Address
• Mobile Number
• Residential Address
• PAN Card Details
• Aadhaar Number (where applicable)
• Date of Birth
• Employment Information
• Income Details

Financial Information

• Monthly Income
• Credit Score
• Existing Loan Details
• Banking Information
• Financial Documents

Technical Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Cookies
• Website Analytics

How We Use Your Information

• Process loan and credit card applications.
• Verify your identity.
• Evaluate eligibility for financial products.
• Connect you with banking partners.
• Improve customer support.
• Send application updates and notifications.
• Enhance website functionality.
• Prevent fraud and unauthorized activities.
• Comply with legal and regulatory requirements.

Sharing Your Information

We do not sell your personal information.

Your information may be shared only with:

• Authorized Banking & Financial Institutions
• Trusted Technology Partners
• Customer Support Providers
• Government Authorities when legally required
• Business successors in case of mergers or acquisitions

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic and remember your preferences.

You can disable cookies through your browser settings at any time.

Data Security

We use industry-standard administrative, technical and physical safeguards to protect your personal information from unauthorized access, misuse or disclosure.

While we strive to maintain the highest security standards, no online transmission can be guaranteed to be completely secure.

Your Rights

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion where legally permitted.
• Withdraw marketing communication consent.
• Update your contact details.

Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations and resolve disputes.

Policy Updates

This Privacy Policy may be updated periodically. Any changes will be published on this page with a revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us.